1. GREENEKTAR REGARDS EVERY PERSON OR VISITOR TO OUR STORES OR OTHERWISE AS A VALUED CUSTOMER.

  2. GREENEKTAR PLEDGES TO PROVIDE EQUAL SERVICE LEVELS TO ALL AND WILL NEVER DISCRIMINATE OR DIFFERENTIATE ANY CUSTOMER IN TERMS OF CASTE, CREED, RELIGION, COLOR, RACE OR NATIONALITY.

  3. GREENEKTAR STRIVES TO PROVIDE ITS VALUED CUSTOMERS WITH GOOD QUALITY PRODUCTS THAT ARE HEALTHY AND SAFE.

  4. GREENEKTAR REGARDS EVERYBODY’S RIGHT TO ACCESS SAFE AND ORGANIC FOOD FOR A BETTER HEALTH AND SHALL DO ITS BEST TO REACH OUT TO AS MANY AWARE PEOPLE AS POSSIBLE.

  5. GREENEKTAR RECOGNISES THE VARIED NEEDS OF OUR CUSTOMERS AND WILL ASSIST THEM IN THEIR BUYING DECISIONS BY PROVIDING VALUABLE INFORMATION ON OUR PRODUCTS AND BENEFITS.

  6. GREENEKTAR PROMISES TO CONDUCT FAIR BUSINESS WITH OUR CUSTOMERS AND TREAT THEM WITH HONESTY AND INTEGRITY.

  7. GREENEKTAR’S CUSTOMER SERVICE STAFF SHALL LISTEN AND UNDERSTAND THE CUSTOMER NEEDS AND PROVIDE HONEST SOLUTIONS AND NOT INFLUENCE THEIR BUYING DECISIONS ONLY TO GENERATE SALES.

  8. GREENEKTAR STRIVES TO KEEP ANY KIND OF HAZARDOUS PRODUCTS THAT MAY BE HARMFUL TO OUR CUSTOMERS AND OUR ENVIRONMENT, OFF OUR E-STORE AND RETAIL STORE SHELVES.

  9. GREENEKTAR WILL EQUALLY PROVIDE ALL ITS CUSTOMERS WITH ANY BENEFITS OR BONUSES IN COMPLIANCE WITH THE STORE PROMOTIONS AND SHALL NOT DISCRIMINATE IN ANY WAY THREIN.

  10. GREENEKTAR SHALL ENTERTAIN EXCHANGE OF PRODUCTS BOUGHT BY THE CUSTOMERS PROVIDED NO CHANGES/DAMAGES TO THE PRODUCT PACKAGES HAVE BEEN INCURRED AND THE PRODUCTS ARE ACCOMPANIED WITH THE PURCHASE INVOICE.

  11. GREENEKTAR SHALL REDEEM OR REFUND THE AMOUNT PAID FOR A PRODUCT IF THE CUSTOMER WISHES TO RETURN THE PRODUCT CITING A VALID REASON FOR THE SAME.

  12. GREENEKTAR SHALL DO ITS BEST TO ACKNOWLEDGE AND ANSWER ALL CUSTOMER COMPLAINTS AND QUERIES VIA ITS CUSTOMER SERVICE HELPLINE NUMBER OR THROUGH EMAIL AND DIRECTLY IN PERSON AT THE STORE.

  13. GREENEKTAR PROMISES TO HAVE ONLY HALAL PRODUCTS INSIDE THE STORE, WHETHER CERTIFIED OR UNCERTIFIED. ALL UNCERTIFIED HALAL PRODUCTS SHALL ONLY BE VEGETARIAN OR VEGAN AND FREE OF ANY SUCH INGREDIENT THAT IS PROHIBITED OR DEEMED UNFIT FOR CONSUMPTION ACCORDING TO ISLAMIC LAW.

  14. GREENEKTAR SHALL ONLY WORK WITH RELIABLE BRANDS AND SUPPLIERS BY BEING VERY CAREFUL AND RESEARCHED IN OUR CHOICES AND SHALL STRIVE TO TAKE ALL NECESSARY MEASURES IN OUR CAPACITY TO MAINTAIN THE SAME. HOWEVER IN CASE OF A LAPSE THAT MAY COMPROMISE OUR ENDEAVOUR TO MAINTAIN QUALITY, GREENEKTAR WILL TAKE NECESSARY MEASURES TO RECTIFY THE SAME BUT SHALL NOT BE HELD ACCOUNTABLE FOR REASONS IMPLICATING MISINFORMATION AND FABRICATION OF DOCUMENTS PRESENTED BY THE SUPPLIERS.

  15. GREENEKTAR PLEDGES TO PROVIDE A SAFE PURCHASING EXPERIENCE FOR ITS CUSTOMERS WITH SECURE PAYMENT GATEWAYS AND VOWS TO RESPECT THE PRIVACY OF THE CUSTOMERS.

  16. GREENEKTAR SHALL IN NO WAY SEND UNWANTED MAILERS TO ITS CUSROMERS UNLESS THEY WILLINGLY SUBSCRIBE TO OUR NEWSLETTER.

  17. GREENEKTAR SHALL NOT IN ANY WAY DISCLOSE BANK CREDENTIALS AND OTHER CUSTOMER INFORMATION TO THIRD PARTIES.